Privacy Policy
Last updated 6 August 2026
Who we are
Navigate Dubrovnik is a private transfer, tour and concierge service based in Dubrovnik, Croatia. You can reach us on WhatsApp at +385 97 792 2181 or by email at dalijadevic@gmail.com.
What we collect
When you request a quote or booking we collect the details you enter in the form: name, phone number, email (if given), travel dates and times, pick-up and drop-off points, passenger and luggage numbers, flight or ship details, and any notes you add. If you post on the traveller community board we store your display name and message. We also keep basic, anonymous usage counts (for example, how often the WhatsApp button is clicked).
Why we use it
Solely to quote, confirm and deliver your transfer or tour, to answer your questions, and to keep the site working. We do not sell your data and we do not use it for advertising profiles.
Who we share it with
Only the service providers needed to run the site and your trip: our hosting and database provider, our email delivery provider, WhatsApp (Meta) when you choose to message us, our payment provider when you pay online, and any partner driver assigned to your journey. Each receives only what is necessary.
How long we keep it
Booking and quote records are kept for up to 5 years for accounting and dispute purposes. Community posts stay until you ask us to remove them. Anonymous usage counts are retained indefinitely as aggregates.
Your rights
Under the GDPR you can ask us to access, correct, export or delete your personal data, or object to its use. Message us on WhatsApp or email dalijadevic@gmail.com and we will respond within 30 days. You may also lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
Security
Data is stored on encrypted, access-controlled infrastructure. Payment card details never touch our servers — they are handled by our payment provider.
Cookies
See our Cookie Notice for what is stored in your browser and how to control it.